Thoth AI

Logo Thoth AI

Gaming

AI in the gaming industry enhances player experiences by creating intelligent NPCs, personalizing gameplay, and generating dynamic environments. It improves game design through predictive analytics, adjusts difficulty levels in real-time, and enables more realistic graphics and interactions. AI also powers voice recognition and adaptive storytelling for immersive experiences.

Our Case Study

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​​User Generated Content (UGC) Moderation

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​​User Generated Content Moderation

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Content Moderation UGC & Complaints

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Content Moderation Game Community

A purple and blue cube on a white background.

Content Moderation UGC & Complaints

A blue and purple cube on a white background.

Content Moderation Game Community

A blue and purple cube on a white background.

Content Moderation Game Community

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​​User Generated Content Moderation

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​​User Generated Content Moderation

Problem

Exposure to disturbing or toxic content can impact moderators’ mental health and well-being. This project also requires moderators who are not only familiar with cyber slang but are also quick learners capable of understanding newly invented words that emerge from major events.

Solution

Develop an ongoing glossary for tracking trendy slang, providing comprehensive toxic content handling training, offering workshops on mental health, and scaling resources with backup talent pools and internal training systems to address urgent capacity issues effectively.

Result

Improved user experience, creating a safer community with minimized exposure to harmful content. All agents meet the quality requirement and we can guarantee the project stability through the 4-week notice rule which allows us to hire and train replacements without compromising the capacity.

Bottom Line Impact

99%

Overall Accuracy

<3%

Monthly Attrition

<15min

SLA Requirements

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Content Moderation UGC & Complaints

a person using a laptop

Content Moderation UGC & Complaints

Problem

Reviewing in-game violations (nicknames, signatures, user conversations, user-created game interfaces, and content reported by users). The team must master the scale of penalties in gaming within a limited training period and manpower must be allocated to handle different review queues with varying timelines and priorities.

Solution

Systematically plan the training schedule, following a model of platform experience, theoretical learning, case practice, and discussions. Establish a knowledge-sharing system and make preliminary manpower allocation and shift arrangements.

Result

The moderator team is able to shorten the ramp-up period, reduce quality fluctuations, and master the gaming penalties through effective training. We can ensure the smooth operation of the platform’s review section, preventing excessive backlog.

Project Scale

50

Total Reviewers

24/7

Operations

1mil

Weekly Volume Entries

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Content Moderation Gaming Community

a computer screen with icons

Content Moderation Gaming Community

Problem

Reviewing violations within the community such as inappropriate posts, images, comments, user-reported content, and infringements. It requires comprehensive judgment and a high level from the review staff as high Average Handling Time (AHT) is more likely to happen due to the complexity of review content.

Solution

Make detailed requirements for the recruitment profile to ensure that the quality and level of incoming personnel meet the project difficulty requirements and implement systematic training management during the training period. Conduct skill training to enhance efficiency and reduce AHT

Result

Through thorough candidate selection and comprehensive training, we ensure that the agents are sufficiently skilled to handle the challenges posed by the project’s complexity, resulting in a lower AHT.

Project Scale

20

Total Reviewers

24/7

Operations

15k

Weekly Volume Entries

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Actively recruiting
Actively recruiting
Actively recruiting

The Future of Innovation
Starts Here.

The Future
of Innovation
Starts Here.

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Expertise

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Resources