Thoth AI

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-Commerce” by Thoth AI. It shows a mockup of a purple colored MacBook Pro laptop computer with a shopping cart and a camera on a purple background

E-Commerce

E-commerce is a competitive industry, and staying ahead is crucial for success. Our solution is tailored to meet the unique needs of e-commerce businesses, providing data-driven insights and personalised recommendations to help you drive sales, increase customer engagement, and enhance the overall shopping experience for your customers. 

-Commerce” by Thoth AI. It shows a mockup of a purple colored MacBook Pro laptop computer with a shopping cart and a camera on a purple background

Our Case Study

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Platform Governance & Content Moderation

a blue and purple molecule structure

Platform Governance & Content Moderation

a blue and purple molecule structure

Platform Governance & Content Moderation

a computer keyboard and a cup of coffee

Platform Governance & Content Moderation

a computer keyboard and a cup of coffee

Platform Governance & Content Moderation

Problem

2 projects launched urgently with a requirement of 110 FTE report to work on-site within 2 months during public holiday season 

General accuracy requirement is 99%, and taking into consideration the subjective judgment of the project, this target is very challenging 

Agents need to widely work on night shifts as per project requirement 

Solution

Developing a sustainable and positive work culture system, inclusive of a health and wellness program, to increase the moderator’s productivity 

The system incorporates the Thoth PMP SOP for ensuring a stable and rapid large-scale expansion. It includes a variety of coaching tools designed to enhance the performance of key personnels 

Competitive compensation and benefits plan 

Result

The accuracy reached 99.56% within the expected time range of the client 

The onboarding process was quick and smooth. From initial recruitment to training, qualification, and convert into valid workforce, it took less than three weeks, which further shortens the ramp-up stage 

 

Bottom Line Impact

99%

Overall Accuracy

<3%

Monthly Attrition

<15min

SLA Requirements

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Actively recruiting
Actively recruiting
Actively recruiting

The Future of Innovation
Starts Here.

The Future
of Innovation
Starts Here.

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Expertise

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Resources